Refund policy

Return & Exchange Policy – Pavitra Vastra

Duration:
We offer a 7-day return or exchange policy from the date of delivery.

Conditions for Return

  • Returns are only accepted if the customer receives a wrong or damaged product.

How to Register a Complaint

Customers can register a complaint through:

Return Requirements

To process a return, customers must provide a pre-packaging video showing the product and its packaging clearly at the time of unboxing.

Options Available

1. Store Credit

  • Customers will receive credit in their account for the value of the returned product.

  • This store credit can be used toward any future purchases on our website.

2. Exchange

  • Products can be exchanged for another item available in our store.

  • If the exchanged product costs more than the original, the customer pays the difference.

  • If the exchanged product costs less, the remaining amount can be refunded.

Explanation

What Is Store Credit?
Store credit is a credited amount added to the customer's account, which can be used as payment for future purchases on our website.

What Is Exchange?
Exchange means replacing the originally purchased product with another item from our store. If the new item is of higher value, customers must pay the difference. If it's of lesser value, the remaining amount can be refunded.

Important Note

We do not provide reverse pickup services.
Customers are responsible for sending the returned product to our office at:

Office Address:
Laskana-kholvad Road , kamrej,surat -394190

For any further queries or assistance, feel free to reach out to us:
📧 Email: pavitravastra01@gmail.com
📞 WhatsApp: +91 9327551746